Privacy Policy

1. PERSONAL  INFORMATION  WE  COLLECT.

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1.1 Information Needed to Use the HeartStone Hill Platform. 

We collect personal information about you when you use our Platform. Without it, we may not be able to provide all services requested. This information includes:

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1.1.1 Contact, Account, and Profile Information. 

Such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use.

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1.1.2 Identity Information. 

Where appropriate, we may ask you for an image of your government-issued ID document(s), passport, national ID card, tax ID, or driving license (in accordance with applicable laws) or other verification information, such as your date of birth, address, email address, phone number, or digital identity, and/or a selfie when we verify your ID. If a copy of your ID is provided to us, we will obtain information from your ID.​

1.1.3 Payment Transaction Information. 

Such as payment account, credit card information, bank account information, payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address, and other related transaction details.

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1.2 Information You Choose to Give Us. 

You can choose to provide us with additional personal information

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2. HOW  WE  USE  INFORMATION  WE  COLLECT.

We use personal information as outlined in this Privacy Policy. 

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2.1 Provide the HeartStone Hill Platform. 

We may process this information to:

• enable you to access the HeartStone Hill Platform and make and receive payments,

• process and respond to your request,

• provide you with support,

• send you messages, updates, security alerts, and account notifications,

• enable your use of our accommodation services.

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3. SHARING  AND  DISCLOSURE.

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3.1 Who We Share With. 

We may share your information with:

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3.1.1 Our Team Members. 

To help facilitate bookings or other interactions between Team Members and Guests, we may share information.

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3.2 Comply with Law, Respond to Legal Requests, Prevent Harm, and Protect Our Rights.

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3.3(i) Disclosure. 

As we reasonably deem appropriate, we may disclose your information or communications to courts, law enforcement, governmental or public authorities, tax authorities, authorized third parties, or other Team Members, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with our legal obligations, (ii) comply with a valid legal request, such as a subpoena or court order, or to respond to claims asserted against HeartStone Hill, (iii) respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, or you, (iv) enforce and administer our agreements with Members, including our Terms, and Policies, (v) investigate potential violations of applicable law, including emergency situations which may involve the risk of death or serious physical harm, (vi) respond to requests for or in connection with current or prospective legal claims or legal proceedings concerning HeartStone Hill, in accordance with applicable law, or (vii) protect the safety, security, rights, or property of HeartStone Hill, its employees, or members of the public.

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3.3(i)(a) To Tax Authorities. 

Where legally required or permissible according to applicable law, we may disclose Hosts’ and/or Guests’ information to relevant tax authorities or other governmental agencies, depending on where you are based, for the purpose of the tax authorities’ determination of proper compliance with relevant tax obligations.​

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4. YOUR  RIGHTS.

You may exercise any of the rights described in this section consistent with applicable law.

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5. SECURITY.

While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unlawful or unauthorized access, loss, destruction, or alteration.​ CCTV cameras operate on this property for safety and security purposes.

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6. CHANGES  TO  THIS  PRIVACY  POLICY.

We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top.