Terms & Conditions
Terms of Service for Australian Users
These Terms of Service for Australian Users (“Terms”) are subject to the Australian Consumer Law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. These Terms apply to the maximum extent permitted by the Australian Consumer Law.
1.1 Booking.
When you book a Listing, you are agreeing to pay all charges for your booking including the Listing price, applicable fees like cleaning fee, dog fee, and any other items identified during checkout (collectively, “Total Price”). If you choose to pay using a currency that differs from the currency set by the Host for their Listing, the price displayed to you prior to you completing payment is based on a currency conversion rate determined by us. When you receive the booking confirmation, a contract for Host Services (a "Reservation") is formed directly between you and the Host. By making a Reservation you are agreeing to the terms of the contract. The terms of the contract include these Terms, all terms of the Reservation, including without limitation, the cancellation policy and any other rules, standards, policies, or requirements identified in the Listing or during checkout that apply to the Reservation. It is your responsibility to read and understand these terms of the contract including these Terms and all terms of the Reservation including all rules, standards, policies, and requirements prior to booking.
​
1.2 Accommodation Reservations.
An Accommodation Reservation is a limited license to enter, occupy and use the Accommodation. The Host retains the right to re-enter the Accommodation during your stay, to the extent: (i) it is reasonably necessary, (ii) permitted by your contract with the Host, and (iii) permitted by applicable law. If you stay past checkout, the Host has the right to make you leave in a manner permitted by applicable law, including by imposing reasonable overstay penalties. You may not exceed the maximum number of allowed Guests.
2. Cancellations, Reservation Issues, and Refunds.
In general, if you cancel a Reservation, the amount refunded to you is determined by our cancellation policy. But, in certain situations, other policies take precedence and determine what amount is refunded to you. If something outside your control requires you to cancel a Reservation, you may be entitled to a partial or full refund. If the Host cancels, or you experience a Reservation Issue, you may be entitled to rebooking assistance or a partial or full refund. You may appeal a decision by us by contacting our team.
​
3.1 Your Responsibilities.
To the maximum extent permitted by law, you are responsible and liable for your own acts and omissions and are also responsible for the acts and omissions of anyone you invite to join or provide access to any Accommodation, as well as any pets you bring onto the property. This includes responsibility for all areas and facilities where the Accommodation is located that the Host and Guest are legally entitled to use in connection with the Accommodation (“Common Areas”), including but not limited to garden areas and the pool area.
For example, this means:
(i) you are responsible for leaving the Accommodation, Common Areas, and any related personal property in the condition they were in when you arrived;
(ii) you are responsible for paying all reasonable Damage Report amounts, including those arising from the actions of your pet; and
(iii) you must act with integrity, treat others with respect, and comply with applicable laws and property rules at all times, including any rules for pool use and pet supervision.
If you are booking for an additional guest who is a minor or if you bring a minor to a Host Service, you must be legally authorized to act on behalf of the minor and are solely responsible for their supervision.
​
3.2 Your Assumption of Risk.
You acknowledge that many activities carry inherent risks and agree that, to the maximum extent permitted by applicable law, you assume all risks arising from your access to and use of our site, including your stay at any Accommodation, participation in any Service or Experience, use of any other Host Service, and access to property facilities such as the pool area and surrounding grounds. You further acknowledge that the property may be located in an area where natural hazards (including bushfires) and wildlife (including snakes and other potentially dangerous animals or insects) may be present, and you assume full responsibility for exercising appropriate caution, or evacuation, and supervision at all times.
​
4. Interpreting these Terms.
Except as they may be supplemented by additional terms, conditions, policies, guidelines, standards, and in-product disclosures, these Terms (including those items incorporated by reference) constitute the entire agreement between HeartStone Hill and you pertaining to your access to or use of the HeartStone Hill Platform and supersede any and all prior oral or written understandings or agreements between HeartStone Hill and you. This Section does not exclude a party’s liability for prior false, misleading or deceptive statements or misrepresentations, where oral or written. These Terms do not and are not intended to confer any rights or remedies upon anyone other than you and HeartStone Hill.
​
5. Contact Us.
If you have any questions about these Terms, please email us at heartstonehillbookings@gmail.com